Core Computer and Return Information
You are welcome to keep your stock modules, you do not have to return a core if you do not wish to. To be eligible for return, your core must be postmarked within 90 days of receiving our tuned PCM. Occasionally we will buy back cores that are older than 90 days at a discounted rate, but you must check with us first. Cores must be in good working condition and free from aesthetic defects (damaged case, corrosion). If sending in a PCM with plastic connectors, they must be free from chips and any damage, and also all locking tabs must be intact. We reserve the right to make the final call on whether a PCM is eligible for core return or not. If you are planning to return a core that is LOCKED by another tuner, you must let us know ahead of time. Also, we will verify that the PCM can be unlocked and is viable before issuing a core return.
If you are notified that your core is not acceptable for return, it is your responsibility to cover return shipping to get it back to you. You most likely can still sell it on eBay to recoup some cost.
When sending your core back, YOU MUST INCLUDE A NOTE WITH YOUR NAME ON IT. Do not assume we can identify who you are by the return address (as a lot of people send packages through mailing centers). If there is no correspondence in the box telling us who it belongs to, the core will be set aside until we are contacted.
Core returns are typically processed within a few days of receiving the core. The core cost will be refunded to whatever method you paid with – either your paypal account or your credit card.
We use a mix of new and used cores. Sometimes we purchase new PCM’s in bulk when available, but most of the time we are reusing returned cores, or sourcing them locally. For this reason, our PCM’s might not be perfectly shiny and new. Our core charges however accounts for that – if you have ever called a dealership inquiring about a new PCM, you will find their cost is anywhere from double to ten times what we charge for a core. If you would like us to source a new core for you, please email and we will be glad to get you a price.
We try our best to clean the used PCM’s as much as possible. We will not send out any that have awful corrosion or major aesthetic damage.
Cores that come from us have a one year warranty, whether they are new or out of other vehicles.